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Terms & Conditions

This short-term rental agreement is concluded between Charming Apartments Ltd as the Host and the Guest. The terms and conditions of your stay are presented below. 

By booking accommodation with Charming Apartments Ltd you are agreeing to the following terms and conditions.
 
1.     The Booking
  • Your booking is with Charming Apartments Ltd which is a Limited Company registered in England and Wales, company number 14232887 in England and Wales.
  • These terms apply to bookings made via the Charming Apartments Ltd website, Booking.com, Airbnb, or any other online travel agent platform, by email or telephone or in-person with Charming Apartments Ltd. Bookings made via travel agent’s platforms will additionally be subject to their terms and conditions.
  • Your booking is confirmed, and a legal contract concluded once your payment has been successfully made. No booking is made, or contract concluded when payment is declined or unauthorised.
  • You agree that the booking is for a short-term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
  • Bookings can be for any length from one night up to three months (any bookings longer than 3 months must be agreed with the company director). Bookings may be made at any time up to 9:00pm on the first night of your stay.
  • Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.
  • You may not resell or re-assign your booking to any other person or organisation except with the express authority of Charming Apartments Ltd.
  • We reserve the right to request identification from all people staying at the property.
 
2.     Payment and Cancellations
  • All payments shall be made by Credit or Debit Card, or bank transfer.
  • Full payment is required upon the booking unless expressly agreed otherwise by Charming Apartments Ltd or if the payment is taken through other means such as through online travel agents.
  • The total price for your entire stay will be presented to you before you confirm your booking and make the payment. Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Charming Apartments Ltd any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
  • Both Charming Apartments Ltd and you may cancel the booking at any time up to 28 days prior to the first day of your booking check in with Charming Apartments Ltd in which case a full refund will be made to you.
  • If you cancel the booking within 28 days of the first day of your booking, then Charming Apartments Ltd reserves the right to retain the full amount paid. Any refund will be at Charming Apartments Ltd’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was of a lesser value.
  • Charming Apartments Ltd reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of Charming Apartments Ltd.’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation the client will receive a full refund.
 
3.     Your stay
  • Check-in time is from 3 pm and check-out time is no later than 10 am, unless expressly agreed by Charming Apartments Ltd otherwise. Charming Apartments Ltd may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
  • Charming Apartments Ltd provides serviced accommodation rather than a hotel or guest house service. Charming Apartments Ltd do not provide meals or newspapers.
  • Included in your room/apartment will be linen and towels.
  • You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
  • Smoke in the premises. All rooms and common spaces in our accommodation are strictly non-smoking – you and other guests may only smoke outside of the premises.
  • Bring any pets into the premises, except for assistance dogs or unless expressly agreed by Charming Apartments Ltd.
  • Bring any potentially dangerous or hazardous materials or equipment or illegal substances onto the premises.
  • Tamper with any fire alarms or emergency equipment.
  • Remove, damage, or destroy any property of Charming Apartments Ltd.
  • Use any technology provided by Charming Apartments Ltd to download or access any unlawful or obscene material.
  • Cause unreasonable disturbance to our other guests or to any staff of Charming Apartments Ltd.
  • Make excessive noise particularly after 10 pm especially from TV's and other electronic devices.
  • Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.
 
4.     Damage, theft, and costs
  • Charming Apartments Ltd reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
  • The cost of replacing or repairing any property of Charming Apartments Ltd including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay.
  • The cost of replacing any items of the property which are stolen from the accommodation during your stay.
  • Any breach of our non-smoking policy. A standard charge of £200 will be charged to your credit/debit card where we find evidence of smoking within the accommodation to cover cleaning costs, but we reserve the right to charge additional amounts to cover any damage caused by smoking.
  • Consumption, sale or misuse of any illegal substances or associated paraphernalia. A standard charge of £200 will be charged to your credit/bank card where we find evidence of illegal substances within the accommodation to cover the responsible removal and additional cleaning costs, but we reserve the right to charge additional amounts should there be reasonable requirement to do so.
  • Such costs may be charged on check-out but Charming Apartments Ltd reserves the right to apply such charges to your credit/bank card at a later date where necessary.
  • Where Charming Apartments Ltd is unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
  • Charming Apartments Ltd will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.
  • Loss of Charming Apartments Ltd’s property and other additional charges that could be incurred during your stay at the property are listed below:
  •        Lost keys – £150.00
  •      Lost apartment fob – £150.00
  •        Lost car park fob – £150.00
  •        Lost parking permit – £100.00
  •        Emergency Call out charge (outside working hours) – £200.00
  •        Excessive cleaning - £30.00 per hour
  •        Disruption / Noise complaints / Disruptive Social Gatherings – £200.00
  •        Inappropriate items flushed down the toilet - £200.00
  •        Late check-in (after 9 pm) must be authorised by Charming Apartments Ltd, additional fees might be charged.
  •        Late check-out (after 10 am) must be authorised by Charming Apartments Ltd, additional fees might be charged. 
  •        Damaged items and/or decor/furniture/fittings - case by case basis to cover repair/replacement.
 
5.     Privacy, Data Protection and Credit/Debit Card Security
  • Charming Apartments Ltd processes information about you that you provide when making a reservation and/or upon check-in in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
 
6.     Complaints
  • Charming Apartments Ltd wants to ensure that you have an enjoyable stay.
  • If you have a problem during your stay, please talk to any member of staff who will be able to help you.
  • If Charming Apartments Ltd are unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that Charming Apartments Ltd may properly investigate your complaint.
  • Your complaint will be dealt with by an appointed member of the Charming Apartments Ltd management team. Charming Apartments Ltd aims to respond to formal complaints within 2 days but if this will not possible Charming Apartments Ltd will notify you of this and of when it expects to respond. Charming Apartments Ltd will set out the outcome to your complaint in writing.
  • Charming Apartments Ltd reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
Email address: [email protected]
Postal address: Flat 5, 2 Freehold Street, Liverpool, L7 0JJ
 
7.     Limitation of Liability
  • The liability of Charming Apartments Ltd to you under these terms and conditions shall be limited to the total value of your booking.
  • Charming Apartments Ltd shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation, or goodwill.
  • Charming Apartments Ltd shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
  • Strike, lockout, or other labour dispute affecting the employees of Charming Apartments Ltd.
  • Acts of God.
  • Natural disasters.
  • Acts of war or terrorism.
  • Act or omission of government, highway authorities or telecommunications carrier, operator, or administrator.
  • Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the goods.
  • Loss of your goods on the premises. Charming Apartments Ltd shall not be liable for any lost or stolen goods that belong to you throughout your stay. You are responsible for always ensuring the safety of your goods throughout your stay.
 
8.     Severability
  • If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
 
9.     Waiver
  • The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.

10. Entire Agreement
  • These terms and conditions constitute the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.

11. Third party rights
  • Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.

12. Jurisdiction
  • This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.